If It Is Not Right, We Will Help Make It Right
Sometimes a part does not fit, arrives damaged, or is simply not what you needed. That is okay. This policy explains how returns, exchanges, and refunds work at Harleyd Bikes & Parts, so you know exactly what to do and what to expect.
Which Orders We Can Take Back
Returns are handled based on the reason and the condition of the item. Here is a clear picture of what usually qualifies and what may not.
Returning an Item, Step by Step
Following these steps helps us process your return quickly and keeps your item safe on its way back to us.
Contact Us First
Tell us your order number and what is wrong. Please do not ship anything back until we have confirmed the return, since unapproved returns may be delayed.
We Review Your Request
We check eligibility and, if needed, ask for photos. We will tell you whether a return, exchange, or warranty claim is the best option.
Pack It Securely
Place the item in its original packaging with all parts and hardware, and protect finishes such as chrome or paint so nothing is scratched on the way.
Send It Back
Ship the item using the instructions we provide, and keep your tracking number until the return is complete.
We Inspect It
When your return arrives, we check that it matches the conditions above. We will let you know once it has been received and reviewed.
You Get Your Resolution
Once approved, we issue your refund or send your exchange, and we confirm the details with you.
How Refunds Work
Once we have received and approved your return, we will refund you as quickly as we can. Exact timing can depend on your bank or payment provider.
- ✓ Refunds are issued to your original payment method.
- ✓ Processing usually takes 3 business days after approval.
- ✓ Your bank may need extra time before the funds show up.
- ✓ Original shipping charges are refundable only where we made the error or the law requires.
- ✓ Return shipping costs are the customer's responsibility unless the return is due to our error or a defect.
Damaged, Defective, or Wrong Items
If something arrives that is not what you expected, we will work to fix it at no extra cost to you.
- ✓ Take photos of the box, shipping label, packaging, and the item right away.
- ✓ Keep all packing materials until the issue is resolved.
- ✓ Contact us within [X] days of delivery with your order number.
- ✓ We will arrange a replacement, repair, or refund, and cover return shipping where the problem is on our side.
- ✓ Please do not install a part you believe is damaged or defective.
Exchanges
Ordered the wrong size or the wrong fit? We will gladly help you swap it.
- ✓ Share your motorcycle's year, make, and model so we can find the right part.
- ✓ The original item must meet the return conditions above.
- ✓ Price differences may apply, and we will confirm them before shipping.
- ✓ If the replacement is unavailable, we will offer a refund instead.
Cancellations
Changed your mind before your order ships? Let us know as soon as you can.
- ✓ Orders can usually be cancelled before they are shipped.
- ✓ Special-order items may be harder to cancel once ordered from a supplier.
- ✓ If we cancel an order, for example due to a pricing error or stock issue, you will be refunded in full.
Check Before You Install
The easiest return is the one you do not need. Before installing, compare the new part with the old one, confirm it fits your motorcycle, and let us know if anything looks off. Installed or used parts are usually not returnable, so a quick check can save you time and money.
Straight Answers About Returns
The questions riders ask us most about returns and refunds.
How long do I have to return an item?
You can request a return within 3 days of delivery. Please contact us as early as you can, since earlier requests are easier to resolve.
Who pays for return shipping?
If the return is due to our error or a defective item, we cover it. If you are returning an item because you changed your mind or ordered the wrong part, return shipping is usually your responsibility.
Can I return a part after installing it?
Installed or used parts are generally not eligible for return. If you think a part is defective, please contact us before installing it, or reach out right away so we can look at your options together.
When will I see my refund?
After we receive and approve your return, we issue the refund to your original payment method. It may take a few more days for your bank or card provider to post it.
What if my package arrived damaged?
Take photos right away, keep the packaging, and contact us with your order information. We will review the issue and arrange a replacement or refund.
Need to Start a Return?
Send us your order number, a short description of what happened, and photos if you have them. A real person on our team will read it and walk you through the next step. Write to us at [sales@harleydbikesandparts.com].